Day One: Understanding your Personal Style and Strengths
Self-awareness: understanding your strengths and challenges
Psychometrics: the art of personal profiling
Leadership style: how do you work with your team?
Assessing your abilities as a coordinator
Discovering your preferred team role
Your own communication style in dealing with others
Day Two: Developing your Communication Skills
The four C’s model of communication
Connecting: Gaining rapport and building credibility
Consulting: Effective questioning and listening skills
Ways to be more convincing and overcoming conflict
Negotiating agreement and getting a win-win
Day Three: The Skills of the Effective Organiser and Coordinator
Dealing with distractions: understanding the value of your time
Prioritisation or procrastination: how to master both
Setting and communicating goals
Working together to achieve your goals: the secrets of great team working
Essentials of project management for managers
Coordination activities in the digital age; tools and techniques
Day Four: Practical Communication Skills for the Modern Leader
Building agreement through the skills of influence
How to present your ideas, plans and projects well
Delivering you message clearly, confidently and with impact
How to manage a meeting of your team or stakeholders
Using online tools and techniques for real-time communication
Day Five: Communicating, Coordinating and Leading
Creating a communication plan for team and staff
The rules of written communication
Using feedback and coaching to drive performance
Case study: communicating, coordinating and leading in practice
Personal action planning
This highly practical york management and leadership skills training course will aim to equip Leaders of the needed first-class communication skills in order to ensure that everyone, including suppliers, completes tasks on time and within budget.
Excellent communication and leadership skills have always been one of the essential tools in building a more effective workforce and supplier base. Poor communication is responsible for repeated mis-messaging, lack of understanding, and an increase of stress in the workplace. Charismatic leaders are skilled communicators, and coordinators who lead successful teams. Top Coordinators manage time, people and priorities, with the ability to influence and lead at all levels.